Custom duties and taxes
All items are shipped from Dubai and may be subject to local import taxes or custom duties. BE&MY Luxury provides DHL, FedEx, and other companies with all required shipping information upon dispatch, and any additional duties or taxes will be calculated by them, and payment will be taken at time of delivery.
BE&MY Luxury is not liable for delays in orders because of custom clearance issues at destination.
Processing time
All items are shipped via our trusted partner DHL, FedEx and other companies. For Dubai shipments, we offer a Next Day service (except weekends). Items shipping to anywhere else in the world will arrive within 7-10 workings days, subject to any required customs clearance, see below.
Delivery exceptions
The placement of an order does not guarantee delivery of an item.
BE&MY Luxury makes every effort to maintain live product listings. In the rare event that we are unable to successfully deliver items due to a mismatch in live inventory, BE&MY Luxury will cancel the order and make a full refund.
Local regulations may also prohibit import of items made with exotic materials.
For further information, please check out our Terms and Conditions
Payments
Currency
All our transactions are in AED, any other currencies quoted on our site are for guidance only.
Credit card payments
We accept payments from all major credit cards (including American Express). The cards are charged via our secure payment partners; Stripe, PayPal and Authorize.net for the order value, plus shipping. Credit card companies may apply additional charges such as currency fees for international purchases.
In Store Pickup
At the checkout, you may be offered the choice to collect your item(s) in store. This option is free.
The item(s) will be available to collect from the location where it is housed (Dubai.) If you have multiple items in your order that are housed in different locations, the Pickup option won't appear.
Please check you are able to get to the location if you wish to collect.
If you wish to Pick up, select the option at the checkout. You will receive an email confirmation once your order is placed, then another email once it is ready to collect. Your order should be ready to collect 2 hours after placing it (store opening times apply) but please wait for confirmation it's ready to collect before arriving.
To collect your order, you will need to show your confirmation email, and a form of ID (passport, driver's licence, or bank card.) You will need photo ID to collect a Hermès item.
You will receive another email once you have collected your order as confirmation.
Contact information
For any further shipping questions, please contact@bemyluxury.com
Or you can write to us at: Be&My Luxury, Level 23, Boulevard Plaza Tower 2, Downtown Dubai, United Arab Emirates
Tel.: +971 4 409 6797
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Disclaimer
BE&MY Luxury is not affiliated, associated, or officially connected with any of the brands mentioned or sold in this website. Trademarks and copyrights are reserved to the original brands. Our authentication process is based solely on our experience and AI technology. No data has been provided or used from any of the brands listed on our website and only they can 100% guarantee authenticity.
BE&MY LUXURY
